Privacy Policy
At SJourney Luxury Train, we understand that when you choose to share your personal information with us, you’re placing your trust in our hands. We take that responsibility seriously and are committed to protecting your privacy every step of the way. This Privacy Policy explains clearly how we collect, use, store, and protect your personal data when you visit or interact with our website www.vietnamluxuryexpress.com.
1. What Personal Information We Collect
When you contact us, book a tour, or request customized travel services, we may ask you to provide certain personal information, including but not limited to:
- Full name
- Email address
- Phone number
- Nationality
- Date of birth
- Travel preferences and desired itinerary
- Passport scans or identification documents (if required)
- Flight details, insurance information, and number of travelers
This information helps us design travel experiences that match your expectations and ensure all arrangements are smooth and accurate.
2. Why We Collect Your Information
We collect and use your information for the following purposes:
- To respond to your inquiries or travel requests
- To personalize and prepare tailored travel programs
- To book accommodations, transportation, guides, meals, and other related services on your behalf
- To communicate essential updates or itinerary changes
- To comply with any legal or regulatory obligations, if applicable
Please rest assured that your information will only be used for the purpose of organizing your travel experience with SJourney and will not be shared with unrelated third parties.
3. Use of Cookies and Website Tracking
Our website uses cookies to enhance user experience and understand how visitors interact with our content. Cookies are small text files stored on your device that help us analyze traffic, troubleshoot errors, and improve website functionality.
We may collect anonymous data such as:
- Your IP address
- The type of device or browser you use
- Pages you visit on our website
- General location based on your IP (not exact address)
This information is not linked to your personal identity and is used purely for improving our services and optimizing the browsing experience.
4. How We Keep Your Data Secure
We are committed to keeping your information safe. SJourney has implemented appropriate technical, administrative, and physical safeguards to protect your data from loss, unauthorized access, misuse, or disclosure.
Only authorized team members who need access to your data in order to provide services to you will be granted access.
5. Updates to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in our practices or in legal requirements. When we make changes, we will post the updated policy on this page and revise the “last updated” date below. If there are significant changes that affect how we handle your data, we will notify you via email or website notice where appropriate.
Last updated: 25/04/2025
6. Your Rights and Consent
By using our website and providing your information to us, you are consenting to the collection, processing, and use of your personal data as described in this Privacy Policy.
You have the right to withdraw your consent at any time. If you wish to do so, please email us at [email protected]. We will respond promptly and let you know how the withdrawal may affect any travel services currently in progress or upcoming.
If you have any questions or concerns regarding our privacy practices, or if you would like to request access to, correction, or deletion of your personal data, please don’t hesitate to contact us. We are always happy to assist.
Contact Email: [email protected]
