Book Now

Privacy Policy

  1. Home
  2. Privacy Policy

Privacy Policy

Thank you for visiting SJourney at https://vietnamluxuryexpress.com/. We respect your privacy and are committed to protecting any personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

1. Information We Collect

a. Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

  • Subscribe to our newsletter
  • Make a booking or inquiry
  • Contact us via forms, chat, or email
  • Participate in surveys or promotions

This may include:

  • Full name
  • Email address
  • Phone number
  • Nationality
  • Travel preferences and special requests

b. Non-Personal Information

We automatically collect certain information when you visit the website, such as:

  • IP address
  • Browser type and version
  • Pages you visit
  • Date and time of access
  • Referring URL

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and manage your travel bookings
  • To respond to inquiries and customer service requests
  • To personalize your experience on the website
  • To send marketing communications and updates (with your consent)
  • To analyze and improve our services and website functionality
  • To comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your data only in the following situations:

  • With travel partners, hotels, or service providers necessary to fulfill your booking
  • With third-party service providers (e.g. email marketing platforms) who assist in our business operations
  • If required by law or legal process
  • To protect the rights and safety of SJourney, our users, or others

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences
  • Track user behavior and improve website performance
  • Collect analytics data via services like Google Analytics

You may modify your browser settings to disable cookies, but this may affect the functionality of the website.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

6. Your Rights

Depending on your jurisdiction, you may have the following rights:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Withdraw consent for data processing
  • Object to certain types of data use
  • Request data portability

To exercise these rights, please contact us at:

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, or misuse. However, no transmission over the internet can be guaranteed to be 100% secure.

8. Third-Party Links

Our website may contain links to external websites that are not operated by us. We are not responsible for the content or privacy practices of these websites.

9. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

10. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy regularly.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

SJourney Vietnam Luxury Express

  • Address: No. 132 Quan Thanh Street, Quan Thanh Ward, Ba Dinh District, Hanoi, Vietnam
  • Email: [email protected]
  • Phone: +84-975-119-466

SJourney