Vietnam’s weather is wonderfully diverse as you travel through its three distinct regions: North, Central, and South. Each area offers its own unique climate patterns that contribute to the country’s rich geographical tapestry.

When embarking on your SJourney adventure, we strongly recommend checking the specific regional temperatures and weather conditions for your travel dates to ensure you pack appropriately and make the most of your experience.

This attention to local weather patterns will help you prepare for every stage of your journey, whether you’re exploring the cooler northern highlands, the central coastal areas, or the tropical southern region.

Essential Documents and Health Requirements

As a traveler, you are responsible for obtaining and maintaining all necessary documentation for your journey, including:

*Include: vaccinations, certificates, and anti-malarial medication where applicable

 Please consult with your relevant embassy/consulate and healthcare provider regarding your specific requirements. As regulations may change, we recommend checking the current requirements well before your departure date.

Please note: We cannot accept responsibility for any travel disruptions or losses resulting from incomplete documentation or non-compliance with health requirements. You will be responsible for reimbursing any fines or penalties we incur due to non-compliance with your documentation.

Vietnam Visa Information

Depending on your nationality, you may need an eVisa to enter Vietnam. Please apply through the official immigration portal here: https://evisa.gov.vn/

Insurance

We strongly recommend securing travel insurance as soon as you book your journey. For assistance with arranging insurance coverage, please reach out to your travel agent or contact the SJourney Reservations Office, who will be happy to guide you through the process.

We recommend that all flights are booked through your tour operator or travel agent. We advise that passengers do not book flights more than three months prior to tour departure and that where possible flight tickets are fully refundable.

SJourney Reservations Office:

Email: [email protected]
Phone/ Whatsapp: +84 97 5119466

Your journey begins with a convenient pickup service between 4:30-5:30 PM, where our professional guide and driver will meet you either at your hotel lobby or at a pre-arranged meeting point.

Upon arrival at the train station in Hanoi or Ho Chi Minh City, you will be escorted to our exclusive VIP lounge to begin your SJourney experience. Rest assured that your luggage will be carefully tagged and delivered directly to your personal cabin.

Throughout your journey, our qualified English-speaking guides will accompany you on all sightseeing tours and excursions.

When visiting temples and traditional pagodas, we kindly request that you show respect for local customs and cultural practices.

For your safety and the best experience, please stay with your guide and follow their instructions at all stops along the way.

In-Cabin Amenities

Each cabin is thoughtfully equipped with a comprehensive amenity kit containing shower cream, shampoo, and conditioner for your personal care needs.

For additional comfort, we provide a hairdryer, plush bathrobes, comfortable slippers, and fresh towels throughout your journey.

Electrical Facilities

Your cabin is fitted with 220V (AC) power sockets, suitable for charging your devices and using electric shavers. International adapters are not available onboard, so we kindly request you to bring your own.

Please understand that occasional brief power interruptions may be necessary during servicing periods.

Luggage Facilities

We offer convenient under-bed storage in each cabin to accommodate your belongings. Each guest is permitted to bring one suitcase up to 24 inches in size, plus one piece of hand luggage up to 20 inches.

Internet & Communication

Complimentary Wi-Fi is available throughout your journey. While mobile phone reception may vary during travel, you’re welcome to use electronic devices within your private cabin.

To preserve the traditional atmosphere of train travel, we don’t provide radios or televisions onboard. We recommend checking with your mobile service provider regarding network settings before your journey.

Cabin Services

Our attentive cabin attendants are available 24 hours a day and can be reached via your cabin’s call button. You will enjoy daily housekeeping service and evening turndown service.

The Train Manager and Deputy Train Manager are always available to assist with any queries you may have during your journey.

*Please note that laundry service is not available onboard.

Dining Hours

• Start your day with our breakfast service, available from 7:00 AM to 9:00 AM in our dining cars.

• In the evening, join us for a formal dinner service from 7:30 PM to 9:00 PM.
• After dinner, our bar remains open from 9:00 PM to 11:00 PM for your

Beverage Service

We offer a carefully curated selection of complimentary beverages throughout your journey, including local wines and beers.

Our non-alcoholic options feature refreshing smoothies, premium coffee and tea selections, and creative mocktails.

A sophisticated cocktail menu is also available. For wine enthusiasts, we offer a premium wine collection available for purchase.

Dietary Considerations

To ensure we meet your dining needs, please inform us of any special dietary requirements when making your reservation. Our chefs are experienced in accommodating various food allergies and dietary preferences with advance notice.

While we strive to cater to all dietary needs, please note that we may not be able to accommodate certain strict religious dietary requirements.

Children and Families

We welcome families with children aged 5 years and above on our journey. While we do not provide child-minding facilities, we ask parents to ensure their children maintain the peaceful atmosphere of the train through quiet and respectful behavior.

Payment Information

All onboard transactions are conducted in Vietnamese Dong (VND). We accept both cash and major credit cards, including:

Gratuities

Your tour price includes all gratuities for our staff, including crew members, hoteliers, and drivers. Rather than offering additional tips, we encourage you to notify management of any exceptional service you receive.

Medical and Mobility Considerations

Each guest must ensure they are physically capable of participating in the journey’s activities. While we provide basic first aid through trained staff members, please note that there is no doctor onboard.

We require advance notification of any medical conditions. Our train cannot accommodate wheelchair users, and guests with mobility limitations should travel with an able-bodied companion.

Technology and Communications

We provide Wi-Fi service throughout the train, though mobile reception may vary during travel. To maintain a peaceful environment, please use mobile devices only within your cabin.

*Please note that we do not provide TVs or radios onboard.

 General Guidelines

Smoking and pets (including emotional-support animals) are not permitted onboard.

We invite you to inform us of any special occasions during your reservation. While English is our primary language for tours, other languages may be available upon request with advance notice.

During daytime hours aboard the train, we maintain a smart casual dress code that combines neat, conventional style with comfortable elegance.

For evening dinner service, we observe formal attire: gentlemen are required to wear a collar and tie (jackets are optional), while ladies are invited to wear cocktail or evening dresses, or elegant suits.

For off-train excursions, we recommend comfortable walking shoes and appropriate sun protection, including hats and sunscreen. Blankets and rain capes are available upon request for your comfort during outdoor activities.

For your security, all cabin doors and train passage doors are equipped with interior locks. We recommend keeping your window curtains closed when you’re not in your cabin and remaining vigilant when passing through stations.

If you have any issues or concerns, please contact us using any of the following ways:

• SJourney Office: 7th Floor, 132 Quan Thanh Street, Quan Thanh Ward, Ba Dinh District, Hanoi, Vietnam
• Email: [email protected]
• Phone/ Whatsapp: +84 97 5119466

We look forward to welcoming you aboard and creating unforgettable memories together on your journey through Vietnam.